Even though the price of a kit is around $39,000, the cost of the finished house can be much more. How do you prepare buyers for the fact that there are additional costs?
In the home-purchasing process, there are a lot of different chapters that as a consumer you have to go through. On our website, we have several brochures, including including Build the LV, which walks you through all the steps and breaks down all the costs and things that you have to factor into the cost of ownership that you might not contemplate. It gives you a step-by-step breakdown of what to factor into that cost so that clients can get a comprehensive idea of what to expect. We’re as transparent as possible because at the end of the day, a happy customer is a customer that knows what to expect.
We try to educate our customers so that they’re informed and aware of what to look out for, and hopefully, there are no surprises. It’s a big endeavor financially and emotionally. Once you’ve built it, there’s no way to erase it. It doesn’t go away. You have to treat the process with respect and take the time to understand exactly what you’re getting into.
What sort of feedback have you gotten from builders?
The feedback has been really good, actually. A lot of builders have told us that ours have been the best kit homes that they’ve ever put together. They’re impressed because some kit-home manufacturers don’t provide very good instructions or plans, or they do a poor job of labeling their components. They’re impressed by how well and clear and easy our homes were to put together.
What have customers done to the basic designs to individualize them?
The most popular change is always the kitchen and bathrooms. Some of our clients have combined models to create a different look.