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Rochester, NY, US
Contractors should make every effort possible to make sure that their customers are satisfied. From the article, the customer sounds pretty peeved. Sorry, but that doesn't just come out of the blue. I have a hunch that the contractor knew early on that the client was unhappy. What effort did the contractor engage in to correct the situation? The contractor should have the right to respond to negative reviews.
Business is business. If you want to stay in business, you have to make sure that your work is of professional quality and that your customers are completely satisfied. Yeah, that can be difficult to maintain, and you may even lose money occasionally. So be it. If you don't think that's fair, then go work for someone else. But a 3/4 million dollar lawsuit because an unhappy customer voiced an negative opinion of your work is outrageous.
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