moe231

We have had problems with our Procell/Azek deck and so has many others. We paid top dollar for this material and still have the original pamphlet that says "stubborn stains and mold don't stand a chance". We have over 1,000 sq. ft. of decking that cost a lot of money and it started to look old and worn after the first few months. We called the company and they sent a crew to clean it, a three step processand very time consuming. As a matter of fact the company had a crew traveling all over the states doing exactly this (cleaning Procell decks). We asked what would happen if this treatment didn't hold and it stained again. They said that they would come back as often as needed because it was guaranteed. It held up for a few months and them it happened again - mold, stains, white spots, black spots, and fading. The company advertised that all you need to clean it was soap and water. Well soap and water did not clean this. We called them again. They sent a crew out again and they said it was oxidation and they would clean it with a newer solution and, they cleaned it once again. It was ok for a few months. Then, stains, scratches and spots appeared again along with stains now on the Azek white trim that the crew had touched with this "solution." I am about to call them again. This deck is not quite three years old. Someone online said that they heard It had to be a bad batch. It must have been because there are some people who have this decking and have had no problems so far. Now the company is saying that you have to apply a solution to the decking every year to restore it. Well, that is not good enough. We purchased Procell (top dollar) because you did not have to do anything to clean it but use only soap and water for stains. If that was the case we would have kept our wooden deck that looked much better than this! This is false advertising. And this "solution" costs $69 dollars a bottle. Well if this deck has a lifetime guarantee how much will this cost year after year after year. I am reaching out to anyone who has had problems with this product. Maybe we can start a class action suit and get our money back. Other companies have had problems and they stood behind their product and refunded the cost of materials to their customers. We are out a lot of money and I will not stop until something is done. Please let me know if you have any suggestions on how to handle this.

We have had problems with our Procell/Azek deck and so has many others. We paid top dollar for this material and still have the original pamphlet that says "stubborn stains and mold don't stand a chance". We have over 1,000 sq. ft. of decking that cost a lot of money and it started to look old and worn after the first few months. We called the company and they sent a crew to clean it, a three step processand very time consuming. As a matter of fact the company had a crew traveling all over the states doing exactly this (cleaning Procell decks). We asked what would happen if this treatment didn't hold and it stained again. They said that they would come back as often as needed because it was guaranteed. It held up for a few months and them it happened again - mold, stains, white spots, black spots, and fading. The company advertised that all you need to clean it was soap and water. Well soap and water did not clean this. We called them again. They sent a crew out again and they said it was oxidation and they would clean it with a newer solution and, they cleaned it once again. It was ok for a few months. Then, stains, scratches and spots appeared again along with stains now on the Azek white trim that the crew had touched with this "solution." I am about to call them again. This deck is not quite three years old. Someone online said that they heard It had to be a bad batch. It must have been because there are some people who have this decking and have had no problems so far. Now the company is saying that you have to apply a solution to the decking every year to restore it. Well, that is not good enough. We purchased Procell (top dollar) because you did not have to do anything to clean it but use only soap and water for stains. If that was the case we would have kept our wooden deck that looked much better than this! This is false advertising. And this "solution" costs $69 dollars a bottle. Well if this deck has a lifetime guarantee how much will this cost year after year after year. I am reaching out to anyone who has had problems with this product. Maybe we can start a class action suit and get our money back. Other companies have had problems and they stood behind their product and refunded the cost of materials to their customers. We are out a lot of money and I will not stop until something is done. Please let me know if you have had any success in resolving your problem.