The most basic element in good customer service involves frequent and fluent communication. But this simple chore eludes many in the construction industry and represents the number-one customer complaint. How do you handle communication?
Editor's note: We didn't quite have room for the entire interview in the recent issue of Fine Homebuilding so we're posting it here
SUSAN MARVIN, WINDOW MANUFACTURER Keeping a labor force intact was...
In real estate and construction, you will engage in every sort of negotiation, from win-win to the most disheartening losses. By learning the techniques and tactics of professional negotiators, you will see through the fog of war, understand the gambits being played to focus on achieving desirable results.
ScottG, contributing writer | May 23rd, 20132 comments
Builders in Montana and Delaware pursue web campaigns to increase the use of American-made products in U.S. houses. They cite minimal cost differences, and say even a modest switch in buying habits will mean more jobs here.
Meek’s Lumber & Hardware does not have some of the advantages of a national chain, but it competes by providing what a megaenterprise cannot: heart, and lower prices. This small lumberyard chain has set up a responsive, contractor-focused alliance with its customers to build up sales through the success of their contractors.
After a visit to the annual conference and trade show of the Northeast Sustainable Energy Association, editor-at-large Kevin Ireton reports on the business of energy-efficient home building, deep-energy retrofits, and more