Our company does a lot of remodeling work in established neighborhoods, and to make sure that we get off on the right foot with the people living in close proximity to a project, we introduce ourselves with a preprinted card left in their mailboxes. At the top of the card is my name and contractor’s license number, followed by our company’s name, address and telephone number. Then the card goes on to say, “We are working on a remodeling project for your neighbor at: (space for the address). Please call us or stop by if we inadvertently create any problem or inconvenience for you. You are also welcome to drop by and visit the project during regular working hours.”
The goodwill generated by this gesture helps to relieve tensions that a construction project can bring to a neighborhood. It has also led to a lot of other work for our company.
—Robert Malone, Berkeley, CA
Edited by Charles Miller
From Fine Homebuilding #49