Well it’s late and I’m pissed. Several years ago I worked with contractors who loved Anderson Windows so when it came to window’s for my own house I went with them. I know there not the best money could buy but I always felt that they made excellent window.
With that said I installed some 3 – 200 series windows and 5 -400 series double hung/Tilt wash. Well finally after a year they have been installed I am getting around to putting in the interior wood grilles. On both the 200 & 400 series some of the vertical grille members are shore by +3/16″ overall!! I would expect some play but not this much! Realizing the 200 series is a cheaper line…ok..somewhat I guess… but on the 400 series…? Is it just me or has Anderson’s quality gone down?
Take a look at my attached photos, 119-1970 shows (200 series) the verticals of the top sash on the lower half and the bottom sash top half. The distance at the opposite ends of these is about the same.
119-1971 shows a 400 series with 1 of the verticals, opposite end is about the same distance..
Call and b!tch.....they'll make it right. They shouldn't have come out of the box like that but their level of service should resolve the issue.
Well I bitched and an Anderson inspector will be coming to the house. I will let you know the outcome.
I'm an Andersen Service Provider in Maryland......and committed to their level of service! It's a great product!
I am sure you do a good job, but this is not always the case. I have been waiting for over two years for a resolution of a complaint about delamination of the vinyl cladding on four doors. This is clearly a manufacturing defect and yet we are still waiting. Our supplier calls the Andersen service rep, "the Marvin salesman".
Forget the rep, call Andersen directly.........
The Anderson Rep came by today and inspected all the window grilles, he ageed that the gaps were excessive. He has to send me a follow up call, but it sounds like I will have a new order for grilles.
What I don't get is I ordered standard sizes, therefore there must be other customers out there with the same windows w/these interior grilles....are they not complaining, are the installers accepting this as the norm? The GC's I worked for back east would never except this.
Not very often, but from time to time, I'll see situations like that which baffle me. I don't know why they happen. I guess it's a big company and sometimes stuff slips throught the cracks. Overall, I think they do a great job, especially with customer service. Hope your grille issue is resolved to your satisfaction!
Andersen has always been fair -- I like what they have and realize that it is not he cheapest but when I have a problem, I know that is why I had to pay a little more -- good example is a picture window we put in cracked on the outside pane, called Andersen and they were right out there with a new pane
I went with Andersens on a 16' slider, and two other sliders (went Milgard with the windows) in a house I'm building--didn't pop for Andersens throughout the house. A carpenter friend helped me (or I helped him) install all the sliders. When setting in the four, four-foot panels of the 16' slider, we go to the second fixed panel and I hear this, "Oh no, it's cracked!" I'm thinking my buddy is having a go at me as we're clicking along with this install. Nope, sure enough, there's a four or five inch crack/split in the framing of the this four by eight foot panel (I gotta imagine it was due to dropping this heavy panel somewhere along the way of being shipped and handled).
I got the sliders at Home Depot and start the calls. What a friggin' hassle; no return calls, no help, just no. So I call Andersen directly and start working with them. Each panel must run about $1200. I suggest that I would be willing to repair the split/crack on my end if they would charge me say just $200 for the panel. Nope, they'll have none of it, send me a new panel and don't even pick up the split/cracked one!
I mentioned to the service rep that Home Depot (actually, one of the few Home Depot Pros) really wasn't doing them a great distributor service, and the rep replied that I should be working with Andersen directly on something like this. I got the panel the following week and plopped it in myself. Meanwhile, in the process, the HD rep kept calling me, always about two or three days behind of what was going on between me and the Andersen customer service rep.