So I get up early and drive to my local Lowes for some stuff. Find everything I need without asking for help. Mission accomplished, so I thought.
I picked up two Freund blades, clearance. Regular $28 bucks on sale for $9 each. Get to the register and the lady rings me up at regular price. I say no. She gets someone on the phone, then after waiting awile, gets another person. She says that he will be up to log the sale in.
So I wait. Wait. Then wait some more. The line behind me is piling up and there’s no other registers normally used to ring up lumber.
The clerk starts cussing then the supervisor comes into view. But no, he needs to stop and chat with someone. And chat and chat. The clerk is yelling his name and he ignores her. I had to duck when she started throwing the scanner around. No kidding.
After about a 30 minute wait he authorizes the sale.
I wanted to leave the stuff there and just walk out but I was too ticked with the blade deal. God, I hate that place.
Just say no to Lowes.
Todd
Replies
You will get his immediate attention if you pick up your stuff and walk out.
Actually, while I was there growing old a confused older lady walked outside to "look at the drywall" while carrying merchandise. You are right, no lack of prompt "customer service" when the alarm went off...Todd
It sounds like you describe the local Home Dumpo. The store manager did not even understand there own price matching policy and said that I did not know what I was talking about. After the 3rd trip (not only because also because of poorly marked labels on the shelves) and returned with a print out of the policy from the web he was pissed that I showed him wrong that h would not even give an additional 10% of for the hassles. And they have 10% that they can give anytime for customer satisfaction. And this was on what would be about $30 if I bought all that I needed.
Last fall I was at Lowes getting some modular retaining wall blocks. They needed to bring out the fork lift to move them to my truck.
The fork lift had something on it and it was at the other end of the store and it took them a while to find who loaded it and to unload it.
So after 15 minutes of waiting they called the service center and told me to take the receipt and the refunded 10%.
These big box stores are supposed to make profit on volume and efficiency and yet I don't know how they survive with the kind of efficiency they operate on.
Went to Blowes to buy some lights for the front porch, back porch and front of the garage. One large fixture and three smaller ones. About $280.00 worth. Found the front porch light (without any help) and found one of the other three I wanted. After three attempts at useing the need service bell in the dept., finally went to the front desk and asked if a department person was working that day. Said yess and will send them right over. 30 minutes later a guy in a flowered shirt and dripping in sweat walks up. Obviously already flusstered and angry. Looked all over for the other lights I wanted, check the computer and said there were six in stock. Looked some more and finally said they obvioulsy donn't exist. I asked if someone else in the store could possibly help find them and he said, "I am the dept. mgr. and I am here 5 days a week, 8 hrs. a day, and if I can't find them nobody else is gonna."
I dropped the lights off at the front desk, " customer Service" after telling them what had just wasted 1 hr. of my time.
Their response was "Have a nice day,"
Went to a lighting store in the same complex and got what I wanted for $210.00 and was in and out in fifteen minutes.
Been a few times while I was at Lowes that I was tempted to answer the service bell myself, just to keep from hearing it for 15 minutes. Especially when you get some idgit that will sit there and hit it every 10-15 seconds.
Don't they realize that the people who work there can tune that dang thing out? All they're doing is annoying us other customers.jt8
I am sure that we all have stories to tell, some longer than others.Was wondering why I went there in the first place while driving back this a.m. They open earlier than the yards, and my local yards also wouldn't have all the different kinds of stuff that I needed. Would have had to make two or three stops. Sometimes some interesting clearance stuff at great prices, kind of enjoy poking thru it.But there's a price to pay and Tom Clark is right about efficiency. Makes sense that they kick the sh*t out of their vendors when you see how inefficiently they operate. Couldn't imangine working there.Sorry to add to this topic...beaten to death on BT. Was just incredulous with my experience this a.m.Todd
Everyone has their stories but when they walk into a Lowes or HD and find that great deal on a clearanced item................sure makes up for some of the other problems.
Don't even consider buying appliances there. They subcontract that, and there's no assurance they'll ever be available. And when they aren't, they say, "We deal with another party -- can't help you." Stay local on appliances.
"Stay local on appliances" is good advice, but Sears is also a good place to go.
Can't blame you for wanting the Freud blades. Not sure I would have waited that long, though.
Way back when I worked at a Lowes, they told us some ground rules for dealing with price checks at the registers.
They said the person at the register had already committed to buying something, so they were NOT a high priority. The customers who were still shopping hadn't committed to buying anything yet, so you were supposed to take care of them first.
But of course - Hiding out in the bathroom was the highest priority of all.
(-:
A successful diet is the triumph of mind over platter.