I recently hired out a contractor to repoint my bricks and steam clean it. I thought I did my homework on this guy and on top of that, he came Highly recommended from a Excellent Roofer.
Well, it’s been a nightmare at best…….delayed jobs, cutting of my bricks when grinding the mortar, never returning my calls, and the nerve of not keeping appts and not calling to cancel – it’s a long story.
Here’s the bottom line. I have paid for 40 % of the work already. They should be done soon but here is my main concern….we live in a semi-detached house so keeping cool with the neighbors is a +
1) They ripped off the chimney strap the holds my neighbors antenna
2) While steam cleaning the bricks, they dropped some solution on the neighbors awning and a 1′ x 2.5′ spot of paint is missing on their aluminum awning.
I spoke to the neighbor and they told me Painting is not an option, and I would feel the same way. The contractor is insured so how should I best approach this. With my experiences in me leaving messages and him failing to keep appts or days of scheduled work without even calling me, I can’t trust this guy,
– Should I withhold payment until the neighbors stuff is corrected to their satisfaction
– Since he is insured, can I followup directly with his insurance company or it is really up to the contractor to do the legwork in filing a claim……
For all that’s been in the same boat…suggestions, ideas if you have. The antenna is either going to be replaced or they will have to remount it. That is a very simple issue.
However, what would be proper in this case with the awning. AFAIK, it’s about 5 years old and still in great shape….it’s only the paint that is the issue.