Why are these guys so slow fulfilling an order for a 3068 hem-fir entry door with one of their leaded glass designs?
I see Simpson is advertising that they will build you a custom door to your specs, just send your sketches or photos or napkin scratchings. I would hate to go through this process, after seeing what they can do to a catalog item order.
This one’s through Brosco, and I don’t think it’s Brosco’s fault. Six full weeks for delivery.
The FHB Podcast crew offers advice on re-insulating the south wall of an old Pittsburgh mill home.
"I have learned so much thanks to the searchable articles on the FHB website. I can confidently say that I expect to be a life-long subscriber." - M.K.
Dig into cutting-edge approaches and decades of proven solutions with total access to our experts and tradespeople.
Start Free Trial NowGet instant access to the latest developments in green building, research, and reports from the field.
Start Free Trial Now
Replies
It used to be more like 8 - 10 weeks!!! They have only one plant and it it on the left coast!!! There are also minimum purchases and quantity restrictions placed on distributers. All these things add to the problem. They are the best in the Fir door business. Go on line and see who else is handling their door....... it might be worth a few phone calls. You may even find it on the shelf somewhere!!!
You nailed it, it's the freight time not the factory time. I've gotten all sorts of Simpson stuff over the years, but have always been within a couple of hours of Sacramento. I would imagine they do not ship cross country until they have an entire truckload going that way. Aren't there other door makers in the east that do the same doors for the regional market.
For some reason I've got the opposite problem right now. My Loewen stuff just came in at my dealer's, and they want to deliver it and be paid for it now. It's been 4 weeks and they told me 10, so I wasn't planning for this until Nov 7th.
My 3068 full lite fir door took about 3 months, then the transoms were wrong, took another couple of months to get them. What I ordered in Feb. I finally got in July.
I've been dealing with this myself lately.
The explanation I've pieced together from talking with my dealer, and Simpson directly is this: you may place your order on a Monday. The dealer enters the order with Simpson (actually with his distributor). It doesn't actually get into Simpson's order system until the following Monday (if the distributor doesn't have one in stock). Simpson's ordering system holds the order for a week, by design, to catch any changes the customer might want to make. That's TWO weeks from the date you place your order with your dealer, just sitting in limbo. Then Simpson calculates 4 weeks on average for production...if it's a standard basic door, and some other order isn't pushed through ahead of yours because someone who orders more on an annual basis is accomodated. Then it's a week in shipping, at least. So, best case seems to be 7-8 weeks if everything goes according to procedure, realistically, apparently, expect what you're experiencing.