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Vinyl privacy fence problem

Lisab1984 | Posted in General Discussion on October 10, 2020 11:50am

So we had a privacy fence installed about 3 or 4 years ago. We had a family aquantaince do the job because we knew he had previously worked for a fence company for a long time, and figured he knows his stuff and would be cheaper than a big company. It looks great! However, 2 or 3 times a year the pickets will blow out during high winds. This is a problem because 1. Our next door neighbor is not that fond of us, so we hate having to go gather fence pieces from their yard. And 2. If we aren’t home, there has been damage to the fence from it blowing into the road. And 3, its costly (and annoying) getting someone to come fix it 2 or 3 times a year. We are pretty sure that the pickets were just cut too short (they were custom cut to follow the grade of the yard). None of the other vinyl fences in the neighborhood blow down like this and it’s rather embarrassing too. Does anybody know of anything we can do to fix the issue? I’ve been trying to get a certain fence company out to take a look, and it’s becoming a huge runaround. First they said they only repair their own work during the busy season. So I waited until October. I emailed them recently to see if they could squeeze in some time for me yet, and they ignored me completely when I told them where the fence was purchased from (the same competitor fencing company which our fence guy previously worked at). I don’t want to use this other company because it is the same company that our fence guy worked for years ago, and I am afraid that since he worked for them, that may indicate they do not do the best work. It was a $8,000 fence job and we don’t want to throw away more money for someone who isn’t fit for the job. Any thoughts or ideas? The first pic is of the top area of the fence where you can see some of the pickets arent the same length (there are multiple areas like this). The second pic shows there are gaps along the sides, some sections worse than others. For some reason that pic uploaded sideways, no idea why. I think that both of these indicate that the pickets are too short, but I’m no expert.

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