Something has happened with website access. I was required to change my password. Now I cannot access my FHN All Access or my Fine Woodworking Unlimited features. Customer service was terrible. It sounded like someone working from home with family stuff in the background. Has anyone else had a similar experience?
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Replies
Like all things internet they tend to suck sometimes.
I’ll fwd this post to a human being that might see it.
Best of luck.
Sometime over the weekend, I was able to get access. The account information screen still is missing information about my account number, subscription info, etc. Hopefully, that will come in time.
Haha, Calvin, didn't know you were still around here. I just checked back after a long hiatus and found this place to be just as dead as it was the first time it was disabled, like it the late Paleolithic. No doubt I'm just too dumb to see the wisdom in destroying a nice forum.
After almost 25 yrs in this board with all the iterations……
I would guess it’s a bad habit.
Haha!
Digital editor here,
We recently switched over to some different systems and login issues for members is an issue that is coming up! It is a pain and inconvenience, sorry about that! I will look into this.
I have had poor experiences with customer service over the years, and recently had the same issue. After a month of no access, I finally got ahold of someone involved with the website “upgrades”. I had to use a new/different email address and make another new password. It’s working now, but frustrating to have to jump through hoops..
I had the same issue, I called the phone # - and was on hold for quite some time... but someone named Jake finally answered and told me that his company was hired to handle the subscription side of FHB - While I was on the phone with him he was able to correct the issue by completely resetting my login. They seem to be a little overwhelmed... Technology is not always straightforward - So it may work for some time and may break again - write down and keep this # and call them if you have issues. (800) 943-0253
The past two times I logged in I was required to reset my 14 character password even when it met the required type of characters. This getting to be a PITA. Change your servers to Switzerland and stop using Cloud Services. The Cloud is simply another set of servers that you have no control over.