I am posting this thread because I’m wondering how you folks deal with customers that you know are lying to you. I, myself am an honest person and if I make a mistake in a transaction or dealing with someone I think its better to come forward and move on from there.
But, it seems sometimes that I am being taken for a fool. Sometimes, like today, it wasn’t a big deal, wasn’t worth squabbling about, but it was irritating and as usual, money was at the core.
We had removed a bathroom door in the process of a remodeling. We remove by taking out the hinge pins, hinges stay intact. We came by earlier than planned for return to hang the door as the customer wished. Fine, it was after a day’s work and we were missing some tools to do a necessary adjustment to a jamb on one side. No biggie, the door worked, we said we’d be back to adjust it. We come back and find that the door has been taken off the hinges and rehung improperly and now is missing its shims, even missing one screw in each hinge (I found the old shims on the floor by the doorway in the hall). It took more time that it should have to reshim the hinges etc.
I asked homeowner if husband might have tried to ‘fix’ the door himself, “Oh no, we never touched it.” Sure, I think. Knowing they would deny and deny we fixed it and that was the end of it. I knew they didn’t want to pay the extra time it took us to fix “Mr. Fix-It”‘s work, so I figured, why bother to make a fuss?
Sometimes though, I think I let things slide that I shouldn’t.
I’ve had customers try to blame us for things we didn’t do, say we said things we didn’t, deny they said this or that, etc. I know that people are afraid of contractors lying and stealing from them, but jeez — what about people who lie and try to steal from us?
And, I even believe a customer did steal from us once, but I can’t prove it — and again, I know they’d lie and lie if confronted.
I am just wondering a) how you folks handle liars and b) how you choose to pick your battles with them. Just curious. Of course, your worse liar story might help to salve my feelings of frustration right now.