Morning All,

Friday turned out to be strange day. I got early (6AM, which is early for this second-shifter) and made my cofee, which include some ice (cool cofee and drink it faster) and all was well in the freezer compartment. Five hours later the wife comments about a clicking noise coming from the kitchen. I barely hear it and I think its coming from the refrigerator. I subconsciously noitce frost on a package of hamburger–and it seemed strange to me.

Wife leaves to run some morning chores and I sit about thinking why this clicking noise is happening. An hour passes and I get hit in the head with a brick (never a light bulb) and note that a frost-free refrigerator is not suppose to let frost on the frozen goods. Hmm. Freezer doesn’t seem as cold as it should be.

Ice is melting in the ice cube bin! Bingo, the compressor is not kicking on. WOnderful. Its Friday, Noon, and everything is melting. Go onto Whilrpools website and use their find a service technician search engine. Only two in my area, one not answering their phone, and the other cannot get out here unti after 5PM (too busy).

Ok, its now 5:30PM, a bunch of unplanned stuff got grilled (and eaten, lol), and I got a nice $175 repair bill for a little white plastic cube replaced on the back of the frig. Invoice shows $66 for part, $65 for service call, and $40 for after-hours visit, plus tax. Of course, after writing the check the wifey comes home …

“Why didn’t you use the service contract we have with Whirlpool?,” she says. “Well, a) I didn’t know where the paperwork was, b) they probably would have gotten someone out here next week, and c) I simply forgot. Want a grilled hot dog?”

Ok, now I have the service contract in hand and call back the service technician that had just left just to satisfy my curiosity if he handles contracts from this ‘Aon’ company that Whirlpool out-sourced to. “No.” Good enough for me, and I’m happy to have had my frig working on the day it broke and not next week. Wifey is just looking at me in contempt–not unusual as it is par for the course, no? Marriage, I mean.

Anyway, I was wondering what experiences anyone has had with Aon service? I really need to learn basic appliance repair. My mentioning the ‘clicking noise’ on the phone when I called the repair company helped a lot they said as they knew instantly what the problem was. Its like a relay of sorts. I bet I could have gotten this from Grainger and installed it myself.