Constructing Clear Communication With Your Clients
The client/contractor relationship is built on trust. Establishing that trust with your clients can only occur when they understand your process, the language of your construction contracts, and the methods of communication.
“The single biggest problem in communication is the illusion that it has taken place.”
Listed below are 3 Keys for Effective Client Communication
- Determining the budget and developing the estimate
- Defining the scope of the work
- Developing the proposal based on the scope of the work
- Is the allowance included in the price quote or is it in addition to the price?
- Does the allowance include tax?
- Does it also include installation labor?
- What happens if I choose something above/below the allowance?
- What is a change order?
- When will I know a change order is happening?
- How much are change orders?
- When do I pay for the change order?
- What happens if I don’t approve a change order?
- What does substantial completion mean?
- How much or what kind of work remains at substantial completion?
- Is there a payment due upon substantial completion?
- What is a punch list?
- Why do you need to do a punch list?
- Who is responsible for creating the punch list?
- What is the difference between a punch-list item and warranty work?
- How long is the warranty period?
- When does it start and end?
- Who do I contact for warranty work?
- Who is responsible for warranty work?
- What is the difference between warranty work and repair work?
- Your clients need to know who the designated contact is.
- What is the best way to contact this person—email, text, phone?
- How will the proposals, contracts, invoices, and updates be delivered to the client?
- What method of payment do you accept and how will those transactions take place?
- If the client will not engage with you through the methods you have designated, how will you deal with this?
Thanks for taking the time to read this article. I really appreciate and value your time. Please leave a comment below and let me know if you agree, disagree, or have any questions about this topic.