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The Fine Homebuilding Podcast

Podcast Episode 171: Interview at JLC Live with Caleb Morris from Viewrail

The Fine Homebuilding editors chat with Caleb about how his family business made the transition from a traditional stair parts supplier to a leading manufacturer of custom metal floating stairs and modern railing systems.

By Patrick McCombe, Rob Wotzak

Sponsored by Viewrail

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The Fine Homebuilding Podcast Episode 171
The Fine Homebuilding editors chat with Caleb about how his family business made the transition from a traditional stair parts supplier to a leading manufacturer of custom metal floating stairs and modern railing systems.
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    This week’s podcasts are from JLC LIVE in Providence RI.

    Welcome to this special edition of the Fine Homebuilding podcast recorded live from the show floor of the JLC Live residential construction show in Providence, Rhode Island. This is senior editor Patrick McCombe, I’m joined by Digital Brand Manager, Rob Wotzak, producer Jeff Roos, and Caleb Morris, Director of Marketing at Viewrail.

    This episode of the podcast is brought to you by Viewrail. Visit Viewrail.com

     


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    1. user-7065341 | Jul 18, 2020 01:54pm | #1

      WHAT A NIGHTMARE ??? We ordered floating stairs and railings for our deck. Once the sale was made and down payment was received, everything started going downhill. After weeks of no response to calls and emails I had to track the owner down via LinkedIn to get them to respond. Drawings with incorrect measurements were sent multiple times. They would repeatedly call me for information when they should have been calling the contractor. They delivered the product weeks behind schedule. When it did arrive, posts for the railings were wrong for both the deck and the stairs. Handrails were the wrong size. They sent pieces we didn't need and didn't deliver parts we did need. They were rude to the guy trying to figure out what pieces were done correctly and which ones were wrong. After spending nearly $40,000 with them We spent an additional $4500 in overages with the contractor with all the mistakes and temporary railings. This is the second time that I worked with them and both times it was the same experience. Save yourself the headaches and find another supplier.

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