Has anyone ever had any problems with Amazon rebates?
What have you done to resolve them? Did you have any luck
The reason I am asking is this; I purchased a Panasonic Li-Ion Drill and impact driver from them in May. At the time when I bought the kit, it said that you got a $50 rebate from Amazon to be used on a future purchase. 90 days later I still haven’t seen this rebate. I contacted customer service and they said that the rebate never existed. This is obviously not true because in the feedback section for that particular tool another customer complained about not getting the rebate.
Any advice? I can’t find any documentation about the rebate at this time as well.
What should I do?
Replies
Have you communicated by phone or just e-mail... I've found I get better service via e-mail.
To be honest they've gone down hill, used to be better when you could actually get someone at toolcrib.
Then again I'm still pissed they didn't honor their $30.00 jack-hammer price ;)
You did keep a copy didn't you?
Rebates work as follows:
Person applies for a rebate and waits 90 days and doesn't receive anything.
He calls the company and the representative says "I'm sorry you didn't receive your rebate".
"I'll take care of this and you'll receive your rebate in 10 business days"
You wait 2-3 weeks and nothing happens.
Call the company again and talk to a different representative.
They say "I'm sorry I'll take care of this and you'll receive your rebate in 10 business days"
You wait 2-3 weeks and nothing happens.
Call the company again and talk to a different representative.
They say "I'm sorry I'll take care of this and you'll receive your rebate in 10 business days"
ou wait 2-3 weeks and nothing happens.
Call the company again and talk to a different representative.
They say "I'm sorry I'll take care of this and you'll receive your rebate in 10 business days"
ou wait 2-3 weeks and nothing happens.
Call the company again and talk to a different representative.
They say "I'm sorry I'll take care of this and you'll receive your rebate in 10 business days"
This has been my experience. It took about a year one time to receive a rebate for a computer hard drive.
Good luck !
^^^^^^
a Smith & Wesson beats four Aces
I actually got in touch with a different rep with Amazon and they gave me an entirely different story, which is that the rebate does exist and I will receive the rebate 60-90 days after the promotion ended, so I should see it by Sept. 4th. So that is good news, we shall see what happens on September 4th when it probably won't arrive by....