Every now and then we hear of ones horror story on BT, be it a Big Box or HO or even, as in this case, a contractor. But I need to shed some blame also on the HO for being kinda stupid. This is one contractor though I wish I could find so I could…well, that’s illegal.
Got a desperate call from a HO Saturday night…she found me from my card I gave her 2yrs prior. The HO is a married woman, husband is a Prosecutor in Western PA so isn’t home much. She’s elderly, 60’s. She contracted with some guy back in April to build her a bathroom on the first floor in advance of major spinal surgery in July, knowing she’d be unable to walk to the upstairs bath anymore. The HO explained she needed her shower operational and that her contractor up and walked off the job this past Thursday when she was not home. Left her high and dry.
HO explained that this contractor would take his time willy nilly building this bathroom. To build it he was to remove the upstairs CI tub, relo it to the new bath, and install a new whirlpool tub in place of the CI tub he removed. The relo’d CI tub was to become a tub/shower so she could shower. Well I went over to at least install her shower to the valve assembly. She said that was all that needed done. I get there and the tub is surrouinded by painted DW and Wainscoting, no protection from water or nothing. Told her can’t put a shower in that, the DW will decay soon enough and the wainscoting was that MDF variety that would deteriorate with water.
So…she says well can I install her whirlpool and make it a shower. I go upstairs to look at it and was greeted with a mess. Demolition had begun, he never completed it, floor all tore up, pipes all hanging out, electrical wires exposed. Holy cow. On top of that he wasn’t no where near ready for the whirlpool and now it’s in the way of completing any demolition, plus it won’t fit necessitating the need for even more demo than he had started. What a freaking mess. It’s a horror story out of hell.
Her husband comes home, greets me, explains they know they got into a bad situation. He all but begged me to please rearrange my sched to pick up where this guy left off. They’re desperate as she had the surgery and needs a shower badly. The woman, with her age and all, didn’t know what was happening to her until it was too late. She didn’t know she couldn’t put a shower in her downstairs bath due to the DW and such until I told her. I recommended a tub surround as a quick fix. To add insult to injury the quality of this guys work would have me running as far south of him as I could get. Just blatant shoddy work and his answer to every defect was to caulk it. Caulk all over the place and yet none around the tub where it’d be needed most. Go figure. His suspended ceiling work, god what a mess. His trim work, holy cow, what a mess.
Now the HO bears some responsibility in that her husband paid the guy $1900 for phase 1 before phase 1 was done and gave a downpayment to start phase 2. They’re out of $3800. They should have known better. They should have known when the guy did the tile job that this guy was a charlatan. In what was an otherwise flat floor he did a tile job that resulted in the floor being slightly concave now and tiles are set in the adhesive at varying heights, he didn’t mallet one single tile to make them even across the plane of the floor. On top of that he made the adhesive so liquid and thick that he’d press the tile in and the adhesive would scrunch up between the edge of the tile. The adhesive in essence became the grout. there is no grout!!!!! No room for it either!!!! Told them to go get a dremel and grout tool and carve out all the glue, they’ll be there til they’re 80yrs old doing that job as they used the small 1″ tiles.
Told them I can’t help them, my sched will not free up to where I can do the job or any part of it immediately as she needs and I feel absolutely horrible that I can’t. I feel so bad for the woman, she didn’t know or understand, was taking the guy at face value thinking she was getting what she asked for. She said he never consulted with her. She told him what she wanted and he said it’ll be done. She since learned the contractor was in jail a few times which explained why he left for days and never showed up when he said he would. To her credit she did say to him that he cannot fix all the errors she pointed out and get a shower working soon to not come back. Well thurs he came, got his stuff and is now gone. Believe me, her complaints were very reasonable. None of us on here would dare do the work this guy did so she wasn’t a PITA HO, she just was asking for things to be done so they looked right. She’s a sweet darlin little old lady who jus didn’t know any better with a husband on the road a lot.
If I can help her and do my boy scout duty I will, she’s in an awful situation, just awful, both bathrooms need overhauls, it’s that bad.