Replies

1. 
   Hooker | Apr 10, 2005 04:00pm | #1

   Unbelievable!!  How was his response, and what did his boss have to say?

   Or wait, don't tell me, this jack a-- was the boss filling in on Friday afternoon?!

   Quality, Craftsmanship, Detail

1. 
   Jay345 | Apr 10, 2005 04:08pm | #2

   The driver was gone by the time I got there, so it was his boss that I hads words with. He offered to have the guy come back and stack it, but I told him to forget it. I just took care of it.

2. 
   teasea | Apr 10, 2005 05:18pm | #3

   are you sure it wasn't that big alligator that lives in the lake that did that?

3. 
   BossHog | Apr 10, 2005 06:08pm | #4

   I think everybody's had bad deliveries before.

   I once had a bunk of OSB dumped in a puddle of water NEXT to the gravel driveway.

   I called the manager of the yard and told him I wasn't happy.

   Never thought about asking him to have the guy come out and move it. That sounds like a good idea. I think people take their work more seriously if they have to correct their own mistakes.

   He is simply a shiver looking for a spine to run up [Paul Keating]
1. 
   JohnT8 | Apr 11, 2005 07:35am | #11

   My worst delivery was a fridge.  Delivery was free with the purchase, so I figured what the heck, save me from renting an appliance cart! 

   learned my lesson.  Was like having Forrest Gump deliver a fridge.  Two guys on the delivery crew, but one guy couldn't be bothered with the labor intensive parts of the job, so he was filling out paperwork while the other guy did the work.  I had put cardboard down to protect the kitchen/DR vinyl (which was new).  But Forrest didn't like the idea of rolling on that, so he pushed that out of the way.  Then instead of taking the old fridge OUT of the house he hooked it to the cart...wheeled it to the DR (just a few feet away), unhooked it and proceeded to rock  it back and forth to get it out of the pathway...corner of the fridge punching holes in the vinyl on each rock (hey Forrest, that fridge has wheels, you don't have to rock it).

   I'm standing there suggesting we set it on cardboard or take it out.  Forrest it too focused to be bothered.  When he finally goes to take the old fridge out, he manages to wack the LR ceiling fan (no really, they're supposed to be listing at that angle).

   I'm holding the storm door open for him, but instead of taking it slow through the door, he decides to just zip it through the doorway.  Manages to catch the bottom edge of the storm door, shears the bottom hinge right off (they just don't make metal hinges like they used to).  So he back up for another run at it (I'm saying, "take it slow, there's plenty of room").  He figures faster is better.  Second try, he somehow manages to CRACK the top frame of the door...and takes a slice outta the side frame.  But he did make it down the deck steps without damaging something. 

   Oh, and did I mention that they were at the back end of the 6 hour "delivery window"?  Nothing like wasting a day waiting for a delivery.  Could have done it myself in less than an hour.

   Lesson learned.jt8

   Don't accept your dog's admiration as conclusive evidence that you are wonderful. -- Ann Landers

4. 
   Piffin | Apr 10, 2005 07:00pm | #5

   Send a copy of that photo to the owner or manager of the yard you bought from, explaining what it represents, how you feel about it, and ask what he intends to do to correct it.

   I had a similar delivery once last year.
   They came back, picked it up for return credit, and then delivered a new load.

    

    

   Welcome to the
   Taunton University of Knowledge FHB Campus at Breaktime.
    where ...
   Excellence is its own reward!

5. 
   paule38 | Apr 10, 2005 07:03pm | #6

   Hey Jay,,,I understand completely your frustration and anger...once had a load of material delivered on a roll back and guess how they piled the load??

   BTW...did you get my last post talking about what we discussed yesterday on here in the other forum??

   If you aren't one of the one's I'm talking about,you shouldn't have any complaints....

6. 
   DougU | Apr 10, 2005 10:37pm | #7

   I had something similar, bitched to the lumber yard and they waved the delivery.

   I'd hate to see that pt lumber if it sat there in the sun for a day or two!

   Doug

1. 
   Heck | Apr 11, 2005 12:32am | #8

   Don't have to pay for delivery around here, and a lot of the time we get what we pay for.Heck If I know....

7. 
   donpapenburg | Apr 11, 2005 04:19am | #9

   Short single sylable words I presume.

8. 
   ADM | Apr 11, 2005 06:36am | #10

   But hey, check out those nice 2x2's

9. 
   JohnT8 | Apr 11, 2005 07:42am | #12

   Venting would not have been enough for me.  That was a freaking mess!  I would have wanted some form of amends. 

   I would have made the bas tard come back out and stack it.  And if any of it was damaged, he would be making a special trip to replace the damaged goods.  I don't mind being a prick customer.  Next time around he'll know not to fart around with my deliveries.   I don't ask for a lot, but I'd better get at least a bare minimum of customer service or I'm gonna squawk.

   Good thinking taking pics of the mess.  That way the boss knows you're not just being a prissy customer. 

    

   jt8

   Don't accept your dog's admiration as conclusive evidence that you are wonderful. -- Ann Landers

1. 
   Jay345 | Apr 12, 2005 12:43am | #17

   well , no , as I said before , I just took care of it myself after having words with his boss. For the next few deliveries I noticed an increase in service , but then the delivery crew went back to thier usual arrogance. They  take exeption to the fact that I won't help them carry the stock in the house [we do mostly finish work]. They don't understand that I work on contract and not by the hour. I'm sure that on other jobs the hourly guys are only too  willing to help out, but for me,  getting wood on the walls is the way  I put bread on the table. I explained to one delivery guy that  "I am a carpenter, I carpent,, You are a delivery man, so you deliver!"  He did not get it.

10. 
    Caleb | Apr 11, 2005 04:16pm | #13

    Don't feel bad. That's the way a certain big orange box store delivered my 200 pine spindals for an interior railing.

    Didn't even offer to help when my 6 months pregnant wife started picking them up and stacking them neatly in the garage.

1. 
   JohnT8 | Apr 11, 2005 05:19pm | #14

   Maybe they need to give them dump trucks.  Just back up and hit the lever and let it all slide out the back.

    jt8

   Don't accept your dog's admiration as conclusive evidence that you are wonderful. -- Ann Landers

1. 
   BossHog | Apr 11, 2005 05:33pm | #15

   "Just back up and hit the lever and let it all slide out the back. "

   Don't you mean hit the BRAKES and let it slide out ???

   That's how rednecks do it when the hoist is broke.
   To age well it helps to have two things. Fame and money [Jeanne Moreau]

1. 
   JohnT8 | Apr 11, 2005 05:55pm | #16

   rev it up and pop the clutch.

    jt8

   Don't accept your dog's admiration as conclusive evidence that you are wonderful. -- Ann Landers