Replies

1. 
   Windy_Ridge | Apr 29, 1999 02:47am | #1

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   I had a similar expierence with Insulate Windows. The crank on one of the casements was missing some paint - probably rubbed against its mate in transit. I told the dealer and he had their service rep call me to make an appointment to replace the crank. I expected maybe a tube of touchup paint in the mail.

2. 
   don_hummer | Apr 30, 1999 07:05am | #2

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   Dennis ;I am amazed also at how most window
   company's have decent service. A friend of mine
   from MN built a 1.1 mil dollar winter home in Az.
   the window package was 100 thousand. The
   Architecht recommended Wilmar windows because
   Weathershield had a lousy reputation with Service.
   Service does s

3. 
   Guest_ | Apr 30, 1999 07:05am | #3

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   Last October I placed a 30 degree bay in Wisconsin. This spring, I noticed that the inner pane of the large picture window had developed an edge crack. I called Norandex (Siminton window), offered to take a picture. Not necessary. They asked for some numbers and ordered the sash (Geez, a DIY who knows a window is a sash - good to hang around here and learn the language). The sash came in today, and as I buy in Moline, they told me that rather than place it myself, I could call a glass company, get a receipt and they would pay for the installation.

   When I replaced an Anderson in my Davenport home, the rep came, said,
   "Yup, you need a new one." had it delivered to my local hardware store, and I put it in. Maybe a unique story, don't know. At the time I was just happy to have the sash replaced.

   Growing up the son of a cop, it is hard for me to fatham someone else doing the work. Guess I shall try and get used to it.

   Dennis