The builder renovating my house is trying to install a Baldwin single cylinder mortise entrance handleset in a newly made front door for me. He tells me the cylinder that the key goes in is about a 1/4 too short, so it doesn’t come out flush with the surface. (See photos.) The guy I bought the lock set from says it’s a door thickness issue, but I ordered the mortise lock and cylinder option for the appropriate thickness (1-3/8). Any ideas what might explain this issue?
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