I could really use a few tips on how to handle uninformed customers. As my list of referrals grows so does the number of cart before the horse clients. Example: I meet potential client at their house to discuss kitchen remodel project only to discover they have put no thought at all into the project. Often they can’t even describe what they like or even show me a picture. They usually want a price to “remodel” the kitchen. I always ask what is the budget and try to get a grasp on what they want, but feel I am being used as a designer. The less prepare customers always want the most options too. One lady asked me to price the cost of EVERY KIND of counter top and if I could include some photos. What is the best approach here be firm and tell them I charge for design or just send them to a local designer or architect.
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