I posted this over at Knots, and thought I would share it here as well.
A week ago Monday, 1/3, I placed an order on their website for some flipper door hardware, and received an email with an order number. Yesterday I received another email telling me that my order had been entered, and should ship in 48 hours. So I lost over a week.
There was a customer service phone number on the second email so I called it to see what happened, and the answer was absolutely ridiculous. First, the bozo that took the call told me I had the wrong number, because I was calling from Souith Carolina. I tried to tell him that I was calling the number on their email, but he wouldn’t talk with me, except to give me a different number.
So I called the new number and got a new customewr service rep. My billing address is in Texas, but I wanted it shipped to South Carolina. It took the girl a while, but she finally realized that was the problem. The Texas address would normally be handled by the Albuquerque store, but since it was to ship to SC, the North Carolina store had to handle the order. So, at some point, the NM store realized it wasn’t their order, and passed it to NC, apparently by US Mail (probably not, but why else would it take more than a week?). I tried to explain to the girl that the post office and UPS are equipped to ship across state lines, and even across the Mississippi River, but she said they don’t work that way. So after the NC store received tghe order, then they processed it normally and now I have to wait as couple of more days before it arrives.
Absolutely incredible. Unprofessional. Stupid. What difference does it matter if the billing and shipping addresses are different? Isn’t that supposed to be one of the benefits of minternet ordering? She said they would not charge me for the shipping cost, which was nice, but that doesn’t help the week that was lost. Am I upset? You bet I am. Is it a minor issue? Yeah, probably. But it’s their fault and it doesn’t make any sense.
There … now I feel better … thanks.
I’m sorry, I thought you wanted it done the right way.