can i order a replacement window sash(aluminum clad) for a side mounted hinge casement window from Anderson. How do i go about finding the model #, it is a 14 year old window-brown, aluminum finish, double ply of glass-solid, RT hinge, outswing. also, the homeowner claims the window is defective and that the glass cracked from non-contact. is this possible- manufacturing or design default? Anyone know how long a window manufacturer typically covers their parts-warranty? Do you think Anderson would want the old window to examine- to determine the cause?
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