I recently ordered and received an air compressor. I ordered a Campbell Hausfeld VT6271. CH wasn’t my first choice in brands, but it was the only one I could find that met my criteria of being relatively portable and having enough oomph to run auto-body tools on occasion. (this is a 26 gallon tank with wheels with a 10cfm compressor head running at 230V)
Anyway, when I got the thing, the fittings around the pressure switch all leaked. It’s not like I was going to truck-ship the thing back to Kentucky for a leaking air fitting, so the first thing I had to do with my brand new compressor was to fix it. This really pi$$ed me off, because the reason it leaked was that fittings were assembled dry (without thread sealer) and not tightened all the way. Just carelessness.
So I went on CH’s website and told them what happened, that I was mad about it, and suggested that they repay me by sending me some free air tools. Without flinching, their reply was very apologetic for causing me the trouble, and they agreed and are sending me a free air ratchet. True, only worth about $50 retail, probably < 1/2 that for them, but it was a nice gesture. Apparently it should arrive this week, so we’ll see if it’s any good.
Certainly not the same league as the credit card fraud fiasco posted elsewhere on this site, but kudos to Campbell Hausfeld for being quick with a reply (next business morning) and willing to compensate me with something for my troubles. Now if only they tell the guy assembling the pressure switches that he is supposed to use the thread sealer!
Edit: the free ratchet arrived today. We’ll check it out tonight.
Edited 5/5/2003 1:34:01 PM ET by alecs