Just wondering if anyone else has been getting the Velux skylights with dents in the aluminum cladding on the top of the windows. Last summer I ordered 2 and 1 had dents in it . Today I recieved 3 and two had big dents and the other one had a small minor dent.
There was no visible damage to the boxes with any of them. I am not sure where they are getting damaged, but I know we arent doing it.
I know Velux is the best skylight, but I am starting to wonder if they are packaged well enough. It is a hassle for me because I will end up having to order the new parts and replace them too.
I am not buying them at the big boxes. These are being ordered through my regular lumberyard and being delivered to the site.
Is the lumberyard responsible for the repairs or should I contact Velux about the problem?
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I've only ever received one that way and we buy probably 20 or so a year. I would go back to wher you got it from and make it their problem......or call Velux customer service and see what they say.
John
J.R. Lazaro Builders, Inc.
Indianapolis, In.
First thing to do as you discover that is get that digital camera out and snap some documentation. Also while it's not wasted take pictures of the boxes.
Your contract is for windows/skylights not dents. Get on the phone as you discover it. And get some replacements asap.
The responsibility goes up the dollar ladder, but since it doesn't show packaging damage Velux is gonna be responsible.
No matter how it's dealt with it's a pain- but stuff happens.
I've had that happen a couple of times; both times was the shippers responsibility.
I always open the boxes before I accept them at the yard, or upon delivery at the jobsite before signing off (not only skylights, but numerous other items of value); and the photo thing is good if your seeing damage after delivery.
I've never had problems getting replacements (although it can be a PITA with job scheduling/progress).
It is certainly the responsibility of thje yard that sold it.I am seeing more of this kind of thing with a lot of stuff lately to where I am getting to where I open and inspect each item as it comes. I had a ouple of things ome in a month early in good boxes and I did not open to inspect, just stored in a safe place until needed, then when I needed to install I found they were damagedd and the re-order set the schedule back a month waiting for them.One job was a pair of Boos BB maple counter tops. One was pertfect. The other it looked likke the box had slight damage and re-tapped closed.
The top inside was not even a Boos and it had a big gouge in it, a warped crown, tracks like it had been driven over....you name it, there were that many things wrong with it, and not even the plastice wrap inside the box that Boos does, and the stamp on it was from 2003! Somebody had obviously pulled a switcheroo.Last week I got a vanity cabinet. The box looked like it had fallen off the truck on the interstate and rebound by a gorilla. I made the driver wait while I opened it to inspet, and amazingly enough, the entire cab was just fine. You never know....
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I agree its the lumberyards responsibility. I dont really want to send the two skylights back, because we have the holes cut in the roof and we have perfect weather to finish the roof today. What bothers me is I could have just gone about 2 miles away to a BB and probably got them cheaper, but being a loyal customer for 20 years at the lumberyard I ordered them along with the windows and doors. Which reminds me, they sent out the wrong window size and also DH when they were supposed to be casements. I am waiting for the right windows to be sent out so we can start siding. I should just box up the skylights and go get them elsewhere, but they are up on the roof and sitting over the openings. I just temporarily screwed them to the roof until I decided what to do. We didnt take them out of the boxes until we got them up on the roof. That was my bright idea to leave them in the boxes, so they wouldnt get damaged carrying them up to the roof. Ha,Ha. One other question. Why does Velux have you nail the skylights in, rather than a galv. wood or deck screw? I can tell this is going to be a interesting day. Thanks for the all the replys.
They used to provide screws with it.
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I just like to use 4 screws for the initial installation. I put one screw in the slotted hole of each bracket.(light snug). Then I can go inside and center the skylight exactly where it should be and then nail it. The screw heads seem to stick out too high so I took them out and put a nail there. They looked like they might eventually poke through the rubber flashing tape that I use, so that is probably why Velux quit using them.
All I can tell you is that the Lowes in the Dallas/Ft.Worth area sold all their stock about 6 months ago by marking them down to $45. They stopped carrying them totally.
Bill
That would have been a good buy, they were giving them away. I wonder why Lowes is discontinuing them?
Sheesh -- when ya' have to start worrying about Velux quality the whole dang world must be goin' in the crapper! I've been using the things since the late Pliestocene, and have not once had even a minor glitch, so I've never unboxed them (unless the boxes were busted) until they were on the roof. I'd agree that the onus should be passed to the yard -- they're the ones best situated to discover quality trends and put pressure on the manufacturer. Sounds like there's a new rat in the corn bin at the plant, trying to glean a few immediate bucks at the expense of the company's reputation.
Hey, I'm just down the road from the South Carolina Velux plant, and have credentials out the wazoo in manufacturing quality assurance. If ya' want, I'll spray on some Right Guard, dust off the suit, and go scare the stink outta' them.
}}}}
Thanks for the offer to help, but I think we figured out the mystery today. It looks very likely that the driver strapped on the skylights too tightly to the truck bed. There were kinks right in the middle of one skylight on each side and on one side of the other one. When I called the lumberyard they pretty much admitted to the damage and agreed to replace the parts. Hopefully the driver will be more careful next time and Im sure they will let him know about the problem. I agree too that Velux are the best skylights and I will continue to use them.