Hey you trim carps, can you help me?
DW “had to” have a new entry door with fancy glass; nothing like what any of the neighbors doors would do. We ordered an expensive 3-0 door by Art Glass Millworks, pre-primed and bored for 2 3/4″ backset – just right in a 5 1/2″ stile.
After installing the door and the new handleset, I found that they had bored the door for 2 3/8″ backset, so the handleset is not centered in the stile and it’s close enough to the jamb that I scraped my hand on the stop. After two calls from Ganahl Lumber to the manufacturer on my behalf, they finally sent a guy to plug the holes and re-bore.
The total idiot they sent to fix the door plugged the holes ok, but he bored the deadbolt 2 3/4″ backset but 3/16″ low, so it doesn’t line up properly with the bolt slide. The latch hole he bored 1/8″ low and 2 5/8″ backset, and the handle bottom bolt hole he re-drilled at 2 1/2″ backset.
The company offered to take the door back and put on a new stile, leaving us temporarily with a plain slab door. No specific promise about how long it will take, but the original door took 8 weeks.
Since they offered to replace the stile, does that mean that plugging and reboring again would weaken the door? DW has a painter scheduled soon and she flat out wants her new door, not a plain slab for the Holidays.
I could plug and re-bore it myself in one day and bill Art Glass for my time, but now I wonder if that would lead to problems later.
Anyone know what it would cost Art Glass to replace the stile? It would help in negotiating the amount of charge-back if I knew how much their alternative would cost them.
Thanks,
Replies
If you bought from Ganahl, then you are in SoCal. In the past, I never had a correct order from them. They seems to always screw up the hardware selection or right/left hinging.
If Ganahl is saying that they will replace the stile, then I would guess that is on that they built. I'm saying this because I know, in the past, that they had their own door department. Don't know if they still do. If I remember correctly, Art Glass is just the glass, not the door
If they did/didn't build it, then they are probably ripping off the first 3/12" or so and glue on an another piece. If that is the case, then they could have it done in a day or so(even though they never move that fast)
As for the wood, a well glued glue joint is as strong or stronger than the original board. Paint grade shouldn't be a problem, but stain grade might show the joint due to color/grain variances.
Welcome to the worl.d of Ganahl Lumber
Thanks, but Ganahl did everything right and they are being very helpful in pushing the mfr. Art Glass millworks, bored the door wrong, repaired it wrong and proposes to replace the stile.
BruceT
I think replacing the stile is a far better idea than adding yet another plug. The plug glue joint is a primarily end grain and will have far less strength than a face grain glue joint.
I would at least want the stile replaced. If they can't do that right, they should be building a new door.
"Quality remains long after price is forgotten" or something like that. Tell DW sorry, and get it replaced by the factory.
"When asked if you can do something, tell'em "Why certainly I can", then get busy and find a way to do it." T. Roosevelt
I don't know if your hardware trim will cover the mistakes, but if it does, I would just bore it out to the proper locations and let the hardware cover the mistakes. To answer the question--the strength of the stile would not be compromised any. You are cutting out less wood than if you had a full mortised lock pocket.
I think I would try to negotiate a lesser price with the distributor of the door if I could.
"To answer the question--the strength of the stile would not be compromised any."Thanks, that's what I needed to know.BruceT