You receive a shipment from your local supplier and it is an expensive item… say a stairway. It is obviously not right but your “salesman” says no big deal install it and we’ll get it fixed. So away you go. Drywall, trim and rails are in … your “salesman” is gone to work for wal-mart and the stair supplier says can’t be field repaired and wish they’d have been called upon delivery to replace the product.
I suppose this is a never ending dilema. Homeowner knew it was a big deal, didn’t want to install it but after many phone calls and job vists by the sales person he put it in, and is just alittle frustrated now to find out the sales person never called anyone.
Replacement will now cost thousands instead of a couple of hundred.
Who pays?
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Documented?
You have an oral contract with the salesperson. I don't know about the company behind the person...
Salesperson has been tracked down and contacted by both customer and former employer. He didn't think the repair would be a big deal.
Seem the HO blew it. Got it installed despite his common sense and his gut feel. He needs to eat it and learn a lesson. But that's only my own perspective.
Who SHOULD pay will mostly depend on the written down agreements (aka purchase contract) between the parties, and the business policy of the supplier (of the stairs) something that is not known to us BT'ers at this point.
The older I get the more I live by the "buyers beware" philosophy (cynical?)
"Seem the HO blew it. Got it installed despite his common sense and his gut feel. He needs to eat it and learn a lesson. But that's only my own perspective."How did the HO blow it.He quested the problem and the EXPERTS told him that it could be field fixed.I think that the dime (or multiple dimes) are on the supplier whose agent said that he could be field fixed. And while that was not in writing it seems that with the HO and the supplier contacting that agent and having it verified.That is unless the supplier has some kind of notice that they give (in the invoice, in their sales liteture, etc) that there sales don'w know sh*t from shineola and don't believe a word tha they say then it seems that it is on the supplier.But how easy it will to collect will be anyotherthing.Now I don't know what relationship sledge has to this. Was he an installer and if so who hired him. Was he the GC.I have the feeling that he will end up taking some of the hit, but from what has been describe the supplier appears to the major culpert..
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A-holes. Hey every group has to have one. And I have been elected to be the one. I should make that my tagline.
I represent the manufacturer. The sales person quit with no notice because his promises were catching up to him... I personally know his father, which puts me in a position where I know too much information.
Bottom line is manufacturer is probably responsible for the original problem and even if they weren't, would have taken care of it in the name of customer service. I am now tasked with the responsibility of negotiating a settlement, that a third party no longer involved idiot delt me.
This is uglyness at an all new level for me.
I feel for you... as a business owner i was often left to clean up others $hit... it's the buck stops here theory....
thats why you make the big bucks right... at least thats what they use to tell me
good luck
Yup... the company that the sales person was representing at the time is responsible for footing the cost of this fix.
Sounds like they had good reason the get rid of him, just not soon enough.
Still, at least they don't have that Home depot clerk to clean up after.
How bad could it be? May be there's a miracle worker out there who could knock it out on a couple of days and save everyone a little grief. Specifically, what exactly is the physical problem?