On the theory that if you prepare for the objection ahead, you will have an answer, what are the objections you have heard? Answers u gave, or hind site answers?
To start, on a roof, “My brother-in-law is going to do 8 roofs for me this summer.” My answer: “Blood is thicker than water.” walked from that one.
Replies
Imagine yourself 5 years from now, are you sure you are going to be happy with that decision....
Or a variation of that. Especially if you are concerned about the long term ramifications of their decision...such as a quality vs. economy dilemma
I know it seems like a smart decision now but on down the road, do you think you might regret doing......?
as to "we need U to start yesterday" ...
to paraphrase ... "do U really wanna hire someone that's currently unemployeed?"
Jeff
Buck Construction
Artistry In Carpentry
Pittsburgh Pa
"Wow, that is expensive"
answer: "As compared to what?"
"How much do those grab bars cost?"
answer: "About a day and a half in a nursing home." (haven't actually used that one, but I did a wheelchair ramp for an older couple who pointed out how the cost of the ramp was only a little over 2 months in a nursing home, and to them was a bargin, to be able to care for the husband at home)
Another question I've used with older people,(but you have to have a good-natured relationship already established) is this: "Mrs Customer, do you know how much Howard Hughes left?................................................All of it."
Not really an objection, but something to keep in mind. If you present a quote for say $15,000 and they say they were expecting $10,000. Realize you are no longer selling the $15,000 project because they have in their mind already spent $10,000. You are now selling a $5000 upgrade. Point out everything you do that is better, then maybe also divide the $5000 over the number of years they will remain in the house.
Bowz
I used to own a taxi. People used to rush in and tell me they had 15 minutes to get to the airport. It always took 20-25 minutes. My reply? "We should have started sooner".
Or..."I'll pay you $20.00 to get me there in ##### minutes."
Reply: "Lay the fifties on the front seat. When I have enough to re-insure myself for the points I'm going to get, we start racing." It never happened.
Quality repairs for your home.
AaronR Construction
Vancouver, Canada
Have a new customer (Mr.C) that had a "falling out" with his make ready guy. Look at some small stuff to do, 3 hours max.
TFB: My rate is "X" per hour plus material.
Mr. C: Ouch, old guy only charged "Y".
TFB: Old guy isn't here, I am.
Mr. C: Good point, when can you start.
ToolFreakBlue
Customer asks "how much?? and how long?"
My standard reply is " you have price, quality, and time...you get to pick any two, I keep the third"
Always works out well.
Spheramid Enterprises Architectural Woodworks
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