I am currently looking at my second set of casement windows (within 6 weeks) that are not seating properly at the base.
When the handle is cranked, they seem to work smoothly but at the final turn, the tops seat well but the bottoms stay a little adrift; thus allowing wind and water entry.
I have contacted the window manufacturer (same company, different customer houses) but they will do nothing with a window that is older than a year and even the local installers do not want to look at anything over two years old. Both say, “puchase new units”.
Has anyone come across this problem before and found a solution? The wood is sound in both cases and the frame is virtually square – bubble between the lines. I have tried a new crank mechanism on one with no joy. Are windows really only manufactured with a four year life expectancy these days?
Replies
What brand and is there no locking mechanism?
How bout the frame set in a bit cross legged?
Remodeling Contractor just outside the Glass City.
Quittin' Time
The make is Crestline, there is a locking mechanism and -sorry for the vagueness- the traditional hinge side and bottom is where the problem occurs. The window almost seems to 'cam over' on the last turn.
The policies of manufacturers should be an important factor in choosing windows (or anything, for that matter). My Andersen windows were warranteed 10 years for the frames and 20 years for the glazing units. I had the seals fail in both panes of one double hung window after almost 11 years, and Andersen was most cheerful in sending a technician to service them. Actually they offered new sash units, but I didn't want to have the sashes out in mid-winter.
The service was performed capably and quickly. There was never a question of warranty not working, they simply stood behind their product. Three cheers for responsible companies!!!!
Regards,
Don
Probably the plastic seal at the bottom has come loose or slid to one side. Check it and make sure it's all the way seated and is centered.