Replies

1. 
   rez | Apr 03, 2005 03:49am | #1

   Greetings 80fj40,

   This post, in response to your question, will bump the thread through the 'recent discussion' listing again.

   Perhaps it will catch someones attention that can help you with advice.

   Cheers

    

2. 
   gregb | Apr 03, 2005 06:03am | #2

   Can you just order new sash & swap out the sash with the incorrect muntins? Seems like Anderson (or the contractor) should make good on the units, whether they've already been installed or not.

1. 
   Piffin | Apr 03, 2005 06:10am | #3

   That is right. getting the correct sashes will be no problem. The cost is the problem. Somebody will be paying for it. 

    

   Welcome to the Taunton University of Knowledge FHB Campus at Breaktime. where ... Excellence is its own reward!

1. 
   gregb | Apr 03, 2005 06:19am | #4

   Yeah, I know piffin, but it doesn't seem fair that the homeowner's stuck with it (unless she agreed to the order).

   We're a Marvin installer, & I've never had a problem with Marvin correcting a screw-up that they were responsible for. Guess the question is who okayed the order, & did the delivery reflect what was ordered?

1. 
   Piffin | Apr 03, 2005 06:59am | #6

   I was not pointing at anyone specific, because I don't know how the order went in , was accepted, and delivered. 

    

   Welcome to the Taunton University of Knowledge FHB Campus at Breaktime. where ... Excellence is its own reward!

1. 
   gregb | Apr 03, 2005 06:39am | #5

   I understand. Didn't assume you were.

2. 
   plonk | Apr 04, 2005 04:34pm | #10

   Thanks, I have posted long explanation at bottom of list.  Regards

2. 
   plonk | Apr 04, 2005 04:33pm | #9

   thanks very much. I have posted long explanation at end.  Regards.

3. 
   sledgehammer | Apr 03, 2005 04:32pm | #7

   Those grilles come off. They are applied with double face tape.

   Call Andersen explain the situation their service providers are trained in removing and reinstalling them. Slight chance the glass may break but it really is no big deal.

    

   Edit to make clear: call Andersen direct not the dealer.

   
   

   ---

   Edited 4/3/2005 9:35 am ET by sledgehammer

1. 
   plonk | Apr 04, 2005 04:32pm | #8

   thanks for info.  seems Andersen has had spotty success with removal.  Even if removed, apparently cost of new grilles is equivalent to new sashes.  I would have to say that it is dealer's fault for doing a bad order and not matching what we have to what we ordered/received, contractor's fault for not checking order and not checking what was delivered to site, and our fault for trusting both and not either becoming familiar with andersen codes (for order) or measuring/comparing units pre-install.  I think we are going to live with them for now.